Shipping Information

Thank you for shopping with 1of1 Stores. We are committed to delivering your order quickly, securely, and efficiently.

Order Processing

• Orders are processed within 1–3 business days (Saturday– Thursday, excluding holidays).
• Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.
• Orders placed on weekends or holidays will begin processing on the next business day.
  

Please note that these are estimated delivery times and may vary

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and city.

We may occasionally offer Free Shipping during promotional periods or for qualifying orders.

Order Tracking

After your order ships, you will receive an email with tracking information. Tracking updates may take up to 24–48 hours to appear after the package has been handed to the shipping carrier.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided, contact us immediately. If your order has not yet shipped, we will do our best to update the address.

Once an order has shipped, we cannot guarantee that address changes can be made.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier’s control.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us. We will gladly assist you in working with the shipping carrier to resolve the issue.

Multiple Item Orders

If your order contains multiple items, they may be shipped separately depending on inventory availability and warehouse location. You will receive tracking information for each shipment if applicable.

Questions

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to help.

At 1of1 Stores, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.
• Be returned with the original shoe box, packaging, tags, and accessories.
• Show no signs of wear, damage, stains, or odors.
• Include proof of purchase or order number.

Returns that do not meet these requirements may be refused.

Non-Returnable Items

The following items cannot be returned:

• Final Sale or Clearance items.
• Gift cards.
• Products that have been worn, damaged, altered, or are missing original packaging.
• Items returned after the 30-day return period.

Exchanges

If you need a different size or color, please contact our customer support team. Exchanges are subject to product availability.

If the requested item is unavailable, a refund will be issued after the returned item has been inspected and approved.

Return Process

To start a return:

1. Contact our customer support team with your order number.
2. Wait for return authorization and return instructions.
3. Securely package the item in its original packaging.
4. Ship the item using the provided return instructions.

Returns sent without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original payment method.
• Please allow 3-5 business days for your bank or credit card provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If you receive:

• The wrong item,
• A damaged product,
• A defective item,

please contact us within SAME DAY of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Return Shipping

Unless the return is due to our mistake (incorrect, damaged, or defective item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must instead follow our return process.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team. We are committed to making your shopping experience with 1of1 Store simple, secure, and hassle-free.